Client Coordinator - Rockford

SERENITY HOME HEALTH CARE; Rockford (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

SERENITY HOME HEALTH CARE in Rockford, IL seeks a Care Coordinator to manage clients through their lifecycle, handle intake calls, and provide information on services and fees. This role ensures quality care and accurate client and employee records.

You will be the main contact for clients and partners, coordinate care plans with caregivers, monitor daily activities, and maintain timely documentation in client files.

Qualifications

• Demonstrated customer service, communication skills, problem solving, and attention to detail.
• Technical proficiency with computers and generating reports.
• Fluent spoken/written English; Spanish is a plus.

Responsibilities

• Serve as first contact for clients, industry partners, and care providers, delivering excellent customer service.
• Handle incoming phone inquiries, provide service/fee information, and gather client care data.
• Monitor daily dashboard and coordinate with caregivers and clients as needed.
• Share on-call duties on a rotating monthly basis.
• Coordinators input care plans, ensure staffing, and prepare caregivers for start of care.
• Complete monthly client calls and document in the client file.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Bachelor's degree

High school diploma or equivalent + 2 years medical customer service experience

Job description

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak Spanish is an advantage.

Education and Experience

• Bachelor's Degree or
• High school diploma or equivalent plus 2 years of proven experience in a customer service in the medical field

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.