Client Coordinator

SERENITY HOME HEALTH CARE; Waukegan (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

SERENITY HOME HEALTH CARE in Waukegan, IL is seeking a full-time Clerical Coordinator to manage client intake and ongoing care communications. The role emphasizes strong customer service, bilingual English/Spanish abilities, and careful record-keeping.

Responsibilities include handling inquiries, updating care plans, coordinating staffing, and maintaining accurate client documentation. On-call rotation and daily dashboard monitoring are required.

Qualifications

• Bachelor's degree or 2 years supervisory experience in homecare.
• Proficient in using computers and generating reports.
• Fluency in English and Spanish; other languages a plus.

Responsibilities

• Be the first point of contact for clients, partners, and care providers with excellent service.
• Handle phone inquiries, explain services/fees, and gather information for care plans.
• Monitor daily dashboard and follow up with caregivers and clients.
• On-call duties on a rotating monthly schedule.
• Assist with coordinating care plans and staffing.
• Document client monthly calls and update files.
• Update care plans, upload reports, and inform caregivers of changes.
• Ensure good caregiver-client matches and care plan compliance.
• Perform general clerical tasks such as filing, uploading, copying, and faxing.

Skills

Customer service

Communication

Problem solving

Attention to detail

Bilingual English/Spanish

Education

Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Waukegan, IL, US

Salary Range: $20.00 To $22.00 Hourly

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak English and Spanish fluently.
• Able to speak other languages is an advantage

Education and Experience

• Bachelors degree or 2yrs supervisory experience in homecare.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.