Client Coordinator

Socket.dev; Waukegan (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev is seeking a Client Coordinator in Illinois to manage clients through their lifecycle, conduct intake calls, and provide information to potential clients. The role ensures quality care and maintains client and employee records, partnering with care providers.

Responsibilities include serving as the first point of contact for clients and partners, gathering necessary information, monitoring daily dashboard activity, updating care plans, and ensuring accurate documentation and

Qualifications

• Bachelor's degree or 2 years supervisory experience in homecare.
• Fluent in English and Spanish; additional languages are an advantage.
• Strong customer service, communication, and attention to detail.

Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Skills

Customer service

Communication

Problem solving

Bilingual English/Spanish

Education

Bachelor's degree or 2yrs supervisory experience in homecare

Tools

CRM systems

Excel

Job description

Client Coordinator

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak English and Spanish fluently.
• Able to speak other languages is an advantage

Education and Experience

• Bachelors degree or 2yrs supervisory experience in homecare.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

9-5

80