Client Coordinator - Bilingual Spanish

SERENITY HOME HEALTH CARE; Bridgeview (IL); On-site; USD 42,000 - 46,000; Full time

Job summary

SERENITY HOME HEALTH CARE in Bridgeview, IL seeks a full-time Clerical Coordinator to support client lifecycle management, intake calls, and information provision to potential clients. This role ensures quality care, accurate records, and strong service at the frontline.

You will handle client inquiries, help staff schedule care, monitor dashboards, update care plans, and maintain documentation while delivering daily administrative support and on-site coordination.

Qualifications

• High school diploma or equivalent.
• 2 years of experience in a customer service role highly preferred
• 2 years managerial experience in Homecare Management (Required)

Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Skills

Customer service

Communication

Problem solving

Attention to detail

Computer reports

Fluent English

Bilingual Spanish

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Bridgeview, IL, US

Salary Range: $20.00 To $22.00 Hourly

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Fluent in Spanish.

Education and Experience

• High school diploma or equivalent.
• 2 years of experience in a customer service role highly preferred
• 2 years managerial experience in Homecare Management (Required)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.