Bilingual Client Care & Caregiver Coordinator

SERENITY HOME HEALTH CARE; Waukegan (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

SERENITY HOME HEALTH CARE in Waukegan, IL is seeking a full-time Clerical Coordinator to manage client intake and ongoing care communications. The role emphasizes strong customer service, bilingual English/Spanish abilities, and careful record-keeping.

Responsibilities include handling inquiries, updating care plans, coordinating staffing, and maintaining accurate client documentation. On-call rotation and daily dashboard monitoring are required.

Qualifications

• Bachelor's degree or 2 years supervisory experience in homecare.
• Proficient in using computers and generating reports.
• Fluency in English and Spanish; other languages a plus.

Responsibilities

• Be the first point of contact for clients, partners, and care providers with excellent service.
• Handle phone inquiries, explain services/fees, and gather information for care plans.
• Monitor daily dashboard and follow up with caregivers and clients.
• On-call duties on a rotating monthly schedule.
• Assist with coordinating care plans and staffing.
• Document client monthly calls and update files.
• Update care plans, upload reports, and inform caregivers of changes.
• Ensure good caregiver-client matches and care plan compliance.
• Perform general clerical tasks such as filing, uploading, copying, and faxing.

Skills

Customer service

Communication

Problem solving

Attention to detail

Bilingual English/Spanish

Education

Bachelor's degree

Job description

SERENITY HOME HEALTH CARE in Waukegan, IL is seeking a full-time Clerical Coordinator to manage client intake and ongoing care communications. The role emphasizes strong customer service, bilingual English/Spanish abilities, and careful record-keeping.

Responsibilities include handling inquiries, updating care plans, coordinating staffing, and maintaining accurate client documentation. On-call rotation and daily dashboard monitoring are required.