Client Coordinator- Bilingual Spanish

ADP, Inc.; Chicago (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

ADP, Inc. in Chicago, IL is hiring for a full-time clerical role that focuses on managing client records, handling intake calls, and providing information about services and fees.

The position emphasizes quality care, accuracy, and customer service excellence. You will monitor daily activities, coordinate with care providers and clients, and perform a variety of clerical tasks while ensuring compliance with care plans and documentation standards.

Qualifications

• Bachelor's degree or 2 years supervisory experience in a home healthcare role.
• Strong customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in using computers and generating reports.
• English and Spanish fluency; other languages are a plus.

Responsibilities

• Be the first point of contact for clients, industry partners, and care providers, delivering excellent customer service.
• Handle phone inquiries, provide service and fee information, and collect information for client care.
• Monitor the dashboard daily and follow up with caregivers and clients.
• On-call rotation every other month.
• Coordinators input care plans, ensure staffing, and review information with caregivers before care starts.
• Complete client monthly calls and document in the client's file.
• Update care plans, upload monthly reports, and communicate changes to caregivers.
• Ensure best matches between caregiver and clients.
• Ensure compliance with the care plan and document tasks.
• Participate in staff training and meetings.
• Perform clerical duties (filing, uploading, copying, faxing).
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Attention to detail

Technical proficiency

English and Spanish fluency

Education

Bachelor's degree

2 years supervisory experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Chicago, IL, US

9 days ago Requisition ID: 1051

Salary Range: $20.00 To $22.00 Hourly

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being "On call" every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak ENGLISH AND SPANISH FLUENTLY
• Able to speak other languages is an advantage.

Education and Experience

• Bachelor's degree or 2 years supervisory experience in a home healthcare role.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.