Client Consultant II: Growth & Financial Solutions

Flagstar Bank; LaGrange Township (MI); On-site; USD 24,000 - 37,000; Full time

Job summary

Flagstar Bank in Lagrange, IN is seeking a Branch Banking - Client Consultant II to deliver best-in-class service, resolve client concerns, and provide product details to meet financial goals.

The role emphasizes client management, retention, and introductions to Mortgage and Business Banking partners to ensure clients access experts for planning. It includes more lending and basic investment conversations with clients.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) or Foreign Equivalent.
• Minimum experience: 4–5 years customer service and sales experience.
• Ability to train and mentor others on products and platform procedures.

Responsibilities

• Sales Performance: Support growth targets and primary client acquisition with appropriate introductions to bank partners.
• Client Experience: Resolve questions or complaints and deliver client education to meet needs.
• Risk Management: Perform transactions accurately and compliantly to avoid losses.
• Aditional accountabilities: Take on moderately complex projects while complying with laws and regulations.

Skills

Customer service

Sales experience

Mentoring

Education

High School

GED/HiSET/TASC

Job description

Flagstar Bank in Lagrange, IN is seeking a Branch Banking - Client Consultant II to deliver best-in-class service, resolve client concerns, and provide product details to meet financial goals.

The role emphasizes client management, retention, and introductions to Mortgage and Business Banking partners to ensure clients access experts for planning. It includes more lending and basic investment conversations with clients.