Banking Client Consultant II — Growth & Solutions

Flagstar Bank; Cuyahoga Falls (OH); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Leave program

Job summary

Flagstar Bank in Ohio is seeking a Branch Banking Client Consultant II to help resolve client questions, provide product details, and support financial goal attainment. The role emphasizes client management, retention, and introductions to bank partners for expert guidance.

Responsibilities include driving sales, delivering excellent client service, and ensuring compliant transactions. This position also involves more complex lending conversations and collaboration with Mortgage and Business

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) or Foreign Equivalent.
• Minimum experience required: 4 – 5 years customer service and sales experience.
• Ability to train and mentor others, including products and platform procedures.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition.
• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
• Risk Management: Execute all sales, service, and banking transactions accurately and compliantly.

Skills

Customer service

Sales

Education

High School / GED

Job description

Flagstar Bank in Ohio is seeking a Branch Banking Client Consultant II to help resolve client questions, provide product details, and support financial goal attainment. The role emphasizes client management, retention, and introductions to bank partners for expert guidance.

Responsibilities include driving sales, delivering excellent client service, and ensuring compliant transactions. This position also involves more complex lending conversations and collaboration with Mortgage and Business