Client Concierge (Phone Sales & Reservations)

Karnik On Black; Waterville Township (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Karnik On Black in Ohio is seeking a full-time Reservations Agent to answer inbound calls and guide pet parents through lodging, daycare, and grooming options.

You will create accurate reservations, suggest add-ons, verify vaccines, document notes, and follow up on leads while collaborating with onsite teams. Must have a strong phone presence and basic computer skills; high school diploma required.

Qualifications

• High school diploma or equivalent.
• Strong phone presence and computer skills.
• Phone sales or reservations experience preferred.
• Comfort around dogs and cats.

Responsibilities

• Answer inbound calls; guide pet parents through lodging/daycare/grooming options.
• Recommend add-ons; create accurate reservations; verify vaccines; document notes.
• Follow up on leads; collaborate with onsite teams.

Skills

Phone skills

Computer skills

Communication skills

Animal-friendly

Education

High school diploma

Job description

Answer inbound calls; guide pet parents through lodging/daycare/grooming options; recommend add-ons; create accurate reservations; verify vaccines; document notes; follow up on leads; collaborate with onsite teams. Full-time preferred (30-40 hrs/wk) with weekend/holiday rotation. Strong phone presence and computer skills required. Up to $15/hr DOE. High school diploma or equivalent.

Phone sales or reservations experience preferred; strong computer and communication skills; comfort around dogs/cats.