Client Care and Reservation Specialist

Perfect Pet Resort; Lothian (MD); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly wage

Health, dental and vision insurance

Life and disability insurance

Retirement savings plan with employer

Paid time off and holiday pay

Employee events

Employee discounts on pet services and

Job summary

Perfect Pet Resort is seeking a client care and reservation specialist to warmly welcome clients and their pets, both in person and by phone. You will design perfect pet vacations by tailoring services to each pet’s needs, building trust with hundreds of clients, and encouraging repeat visits and referrals.

You’ll thrive in a fast-paced, detail-oriented environment, using strong computer and communication skills, sales experience, and a genuine love for pets.

Qualifications

• Energetic phone skills and strong communication.
• Detail oriented in fast-paced, caring operation.
• Evenings, weekends and holidays availability.

Responsibilities

• Greet clients in person and by phone with enthusiasm.
• Maintain relationships with clients by providing exceptional service.
• Give engaging facility tours to potential clients.
• Attend to client needs and inquiries.
• Take detailed reservations by phone and in person.
• Perform guest check-ins and check-outs accurately.
• Present products and services to clients and potential clients.
• Enter client data accurately to ensure safe pet vacations.

Skills

Phone skills

Computer skills

Sales experience

Communication skills

Job description

There’s a lot to love about a career with Perfect Pet Resort. We believe that happy pets make happy people, and we’re committed to bringing out the best in every pet. Surround yourself with wagging tails and sloppy kisses. Walk into work knowing that, as a client care & reservation specialist, you’re directly responsible for welcoming and serving our wonderful clients and their four-legged family members.

This highly interactive position provides a unique opportunity to serve pet parents with care and focus. You will help design perfect pet vacations for our four-legged guests. Whether in person or by phone, you will pair services specific to the individual pet’s needs resulting in happy pets and happy people. Perhaps most importantly, you’ll nurture and deepen relationships with hundreds of current clients, encouraging them to return and advocate on our behalf.

Responsibilities

• Greet clients with genuine enthusiasm in person and by phone
• Maintain relationships with our clients by providing exceptional customer service
• Give engaging facility tours
• Attentively tend to client needs
• Take detailed reservations on the phone and in person
• Perform thorough guest check-ins and check-outs
• Knowledgeably present products and services to clients and potential clients
• Ensure happy and safe pet vacations by accurately entering client data
• Safely handle dogs and cats as needed

Required Knowledge, Skills, and Abilities

Our ideal candidate thrives when working with people in a fast paced, detail oriented, and caring operation. This position requires energetic phone skills, proficient computer skills, sales experience, and excellent communication skills. Must be able to work evenings, weekends and holidays. Required to be 18 years of age or older.

Benefits and Perks:

• Competitive hourly wage
• Health, dental and visioninsurance coverage for full-time employees
• Life and disability insurance coverage
• Retirement savings plan with employer matching
• Paid time off and holiday pay
• Employee events
• Employee discounts on pet services and products
• Opportunities for career advancement and professional development
• Pay range $15-$18per hour

This is a non-management position
This is a full time or part time position