Reservation & Sales Specialist

Best Friends Fur Ever; Cockeysville (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Best Friends Fur Ever is seeking a Reservation Sales Specialist to serve as the first contact for prospective and existing clients. You will introduce our services, convert leads into reservations, and sell daycare, boarding, and add-on services with enthusiasm.

The role emphasizes a friendly phone presence, organization, and a genuine love for dogs and pet parents. Join a supportive, energetic team culture that values care and community outreach.

Qualifications

• High school diploma or GED required.
• 1+ year of sales, call center, or front desk experience preferred.
• Comfortable using computers and multiple systems.
• Ability to sit for extended periods and lift up to 25 lbs occasionally.

Responsibilities

• Serve as the first point of contact for prospective and existing clients.
• Introduce pet parents to our services, philosophy, and facility.
• Convert leads into reservations using our sales pipeline.
• Sell daycare, boarding, and add-on services with confidence and care.
• Respond promptly to phone and email inquiries using approved messaging.
• Perform outbound calls for confirmations, follow-ups, and promotions.
• Track daily sales activity and maintain accurate records.
• Meet or exceed established performance benchmarks.
• Partner with leadership to resolve client questions or concerns.
• Support special projects, events, and community outreach as needed.

Skills

Sales experience

Phone presence

Customer service

Multitasking

Education

High school diploma or GED

Job description

About the Role

The Reservation Sales Specialist is a people-person with a big heart for dogs. You’ll be the voice of Best Friends Fur Ever—turning inquiries into loyal clients by matching the right services to the right dogs. If you love talking to people, enjoy sales, and get excited helping pet parents plan amazing care for their pups, this role is for you.

What You’ll Do

• Serve as the first point of contact for prospective and existing clients
• Introduce pet parents to our services, philosophy, and facility
• Convert leads into reservations using our sales pipeline
• Sell daycare, boarding, and add-on services with confidence and care
• Respond promptly to phone and email inquiries using approved messaging
• Perform outbound calls for confirmations, follow-ups, and promotions
• Track daily sales activity and maintain accurate records
• Meet or exceed established performance benchmarks
• Partner with leadership to resolve client questions or concerns
• Support special projects, events, and community outreach as needed

What We’re Looking For

• Friendly, confident communicator who enjoys sales
• Strong phone presence with the ability to personalize conversations
• Organized, goal-driven, and comfortable multitasking
• Genuine love for dogs and pet parents

Requirements

• High school diploma or GED
• 1+ year of sales, call center, or front desk experience preferred
• Comfortable working with computers and multiple systems
• Ability to sit for extended periods and lift up to 25 lbs occasionally

Why You’ll Love It Here

• Help pet parents every day
• Supportive, energetic team culture
• Sales role with heart—not pressure
• Be part of a company that truly cares about pets