Client Concierge: Part Time

It’s A Secret Med Spa; Austin (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

It’s A Secret Med Spa in Austin, TX is seeking a Client Concierge to warmly greet clients, answer calls, and educate them on our services. You will handle front desk tasks, maintain inventory, and ensure a clean, welcoming environment.

The role supports providers and managers with scheduling and accurate record-keeping in the POS system. A team-focused, proactive, and adaptable attitude is essential.

Qualifications

• 1 year of customer service experience.
• Weekend availability.
• Experience in a med spa or medical office preferred.
• Excellent written and verbal communication skills.
• Ability to communicate with proper etiquette.
• Ability to multi-task and be flexible to business needs.
• Team player with initiative.
• Maintain HIPAA confidentiality and strong ethics.
• Good judgment and problem-solving skills.
• Able to sit or stand for long periods.

Responsibilities

• Warmly greet clients in person and over the phone, providing basic education about services.
• Manage front desk duties: check-in/out, greet clients, oversee inventory, restock supplies while ensuring a warm experience.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with client scheduling and appointment books.
• Ensure POS system accurately records client and employee information.
• Follow company policies to streamline processes at the location.

Skills

Customer service

Communication

Multitasking

Team player

HIPAA compliance

Microsoft Office

Bilingual (preferred)

Tools

Microsoft Office

Job description

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.


• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients


• Maintain a clean and professional environment throughout the facility


• Assistant providers and managers with client scheduling and maintaining the appointment books.


• Comply with all company policies and procedures to ensure streamlined processes within the location


• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, And Experience

• Previous customer service experience (1 year)


• Flexible schedule with the ability to work weekends


• Previous experience working in a med spa or medical office preferred


• Excellent written and verbal communication skills


• Ability to communicate with proper etiquette


• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business


• Ability to work as part of a team and take initiative


• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service


• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy


• Must maintain a high level of integrity with a strong ethical foundation


• Must have sound judgment, problem solving, and decision-making skills


• Must be able to sit or stand for long periods of time


• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.


• Must have a working knowledge of Microsoft applications


• Bilingual preference given


• Other duties as assigned