Client Concierge

Secret MedSpa; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Tuition reimbursement

Referral bonus program

Disability insurance

Job summary

It2; A Secret Med Spa in Fort Worth, TX seeks a Client Concierge to deliver exceptional patient experiences, manage front desk duties, and support providers. You will warmly greet clients, schedule appointments, and maintain a clean, welcoming environment across our locations.

The role requires one year of customer service experience, strong communication, and the ability to work weekends. Competitive base salary with benefits, growth opportunities, and a team-focused culture are offered.

Qualifications

• 1 year of customer service experience.
• Flexibility to work weekends.
• Experience in a med spa or medical office preferred.
• Strong written and verbal communication.
• Ability to multitask and adapt to business needs.
• Maintain patient confidentiality per HIPAA.
• Must be able to lift up to 50 lbs.
• Proficiency with Microsoft Office.
• Bilingual skills a plus.

Responsibilities

• Greet clients in person and by phone; provide service information.
• Handle front desk duties: check-in/out, calls, scheduling.
• Keep a clean, professional front of house.
• Assist providers and managers with appointment books.
• Follow company policies and ensure smooth location operations.
• Accurately manage POS with client and staff data.

Skills

Customer service

Excellent communication

HIPAA compliance

Team player

Multitasking

Weekend availability

Bilingual (preferred)

Tools

Microsoft Office

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

Benefits include:

Competitive base salary + commission, PTO, mutiple health insurance, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

It’s A Secret Med Spa is looking for a confident, driven, and enthusiastic Client Concierge to join our team. This position plays a vital role in our company's success by intaking patients, providing an exceptional experience, and ensuring all patient needs are met.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year) required
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned
• Must work a minimum of 30 hours per week