Copy of Client Concierge: Part-Time

It's A Secret Med Spa; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

It's A Secret Med Spa in Austin, Texas is looking for a Client Concierge to join our dynamic team. The role involves welcoming clients, managing front desk duties, and ensuring a seamless client experience throughout their visit.

The ideal candidate must have customer service experience and be flexible with their schedule, with a strong emphasis on communication and teamwork. We value enthusiasm and integrity, and we offer a positive workplace culture.

Qualifications

• Minimum 1 year of previous customer service experience.
• Flexible schedule with the ability to work weekends.
• Experience in a med spa or medical office preferred.

Responsibilities

• Greet clients in person and over the phone warmly.
• Manage front desk duties and maintain a positive experience.
• Assist providers with client scheduling and appointment management.

Skills

Customer service experience

Communication skills

Multi-tasking

Teamwork

Problem solving

Bilingual

Tools

Microsoft applications

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location.
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, And Experience

• Previous customer service experience (1 year).
• Flexible schedule with the ability to work weekends required.
• Previous experience working in a med spa or medical office preferred.
• Excellent written and verbal communication skills.
• Ability to communicate with proper etiquette.
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative.
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service.
• Must maintain patient/client confidentiality in accordance with HIPAA regulations and company policy.
• Must maintain a high level of integrity with a strong ethical foundation.
• Must have sound judgment, problem solving, and decision-making skills.
• Must be able to sit or stand for long periods of time.
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications.
• Bilingual preference given.
• Other duties as assigned.