Client Concierge & Office Receptionist (Tax Season)

H&R Block, Inc.; Sparks (NV); Presencial; USD 17.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Benefits package

401(k) plan

Employee assistance program

Descripción de la vacante

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client scheduling, supports daily operations, and collaborates with tax professionals. Training can lead to tax preparation or office leadership, with evenings/weekends required during tax season.

The position emphasizes a high level of client service, confidentiality, and team coordination in a fast-paced tax office environment.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Customer service

Interpersonal skills

Multitasking

Office software

Educación

High school diploma/GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client scheduling, supports daily operations, and collaborates with tax professionals. Training can lead to tax preparation or office leadership, with evenings/weekends required during tax season.

The position emphasizes a high level of client service, confidentiality, and team coordination in a fast-paced tax office environment.