Client Concierge & Front Desk - Seasonal (In-Person)

H&R Block, Inc.; Eldersburg (MD); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling in person. You will connect clients with the right tax professional, handle check-in and document intake, and maintain a tidy front desk and office flow.

The role offers training and a clear path into tax preparation or leadership within a supportive team. Ideal candidates bring client-service experience, strong communication, and the flexibility to work extended hours during

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Organization

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling in person. You will connect clients with the right tax professional, handle check-in and document intake, and maintain a tidy front desk and office flow.

The role offers training and a clear path into tax preparation or leadership within a supportive team. Ideal candidates bring client-service experience, strong communication, and the flexibility to work extended hours during