Seasonal Client Concierge & Front Desk (In-Person)

H&R Block, Inc.; Tacoma (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients in person. You will manage scheduling, support office operations, and partner with tax professionals. This on-site role can lead to growth into tax prep or leadership.

The position requires strong client service, multitasking, and teamwork, with evenings/weekends during tax season. Training and a supportive culture accompany competitive pay and benefits.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Evenings weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients in person. You will manage scheduling, support office operations, and partner with tax professionals. This on-site role can lead to growth into tax prep or leadership.

The position requires strong client service, multitasking, and teamwork, with evenings/weekends during tax season. Training and a supportive culture accompany competitive pay and benefits.