Case Specialist

Robinson and Casey PLLC - Attorneys in Palm Beach; Boca Raton (FL); On-site; USD 60,000 - 150,000; Full time

Job summary

Robinson and Casey, PLLC is seeking a Case Specialist to guide families through the Marchman Act and Guardianship with empathy and clear guidance. You’ll work closely with our legal team to ensure compassionate, client-centered case management and thorough documentation throughout recovery journeys.

Ideal candidates bring strong consultative sales skills, excellent client communication, and a track record of supporting families with actionable legal advice and coordinated resources.

Qualifications

• Experience guiding families through legal processes with empathy and clarity.
• Consultative sales experience with empathy and trust-building.
• Ability to communicate clearly with clients and provide actionable advice.
• Proven collaboration with legal teams for seamless case management.
• Strong record-keeping of client interactions and case progress.
• Identify opportunities for process improvements.
• Provide follow-up to support clients during recovery.
• Facilitate connections to resources or services for recovery.

Responsibilities

• Guide families through the legal processes of the Marchman Act and Guardianship with empathy and clarity.
• Communicate effectively with clients, offering clear and actionable advice to foster trust and confidence.
• Collaborate with our legal team to ensure seamless case management and client satisfaction.
• Maintain detailed and accurate records of client interactions and case progress.
• Identify opportunities for process improvements and contribute to a culture of innovation.
• Provide consistent follow-up to ensure clients are supported throughout their recovery journey.
• Facilitate connections between clients and appropriate resources or services to aid in their recovery process.
• Educate families on their legal options and the steps involved in the recovery process.

Skills

Consultative sales

Empathy

Client communication

Collaboration

Documentation

Resource coordination

Job description

Join the dedicated team at Robinson and Casey, PLLC, where you'll make a difference in families' lives as a Case Specialist. In this role, you'll guide families through challenging addiction, mental health, and crisis situations, offering support and direction toward recovery. You won't just handle calls; you'll be a trusted partner, engaging in meaningful work that has a lasting impact. Your expertise will contribute to a purpose-driven environment where innovation, employee growth, and making a difference are at the forefront.

We seek individuals with exceptional consultative sales skills who communicate with empathy and confidence. If you thrive in accountability-driven environments and find fulfillment in helping others, you'll fit right in. At Robinson & Casey, we don't just practice law; we help families rebuild and recover through trusted systems and a committed team. Let's embark on this journey together, and you'll find a rewarding career that truly matters.

Our values — Honesty, Courage, Integrity, Empathy, Perseverance, and Service — guide everything we do.

Compensation: $60,000 - $150,000 yearly

Qualifications

• Experience in guiding families through legal processes with empathy and clarity.
• Experience in consultative sales, with a focus on empathy and building trust.
• Ability to communicate effectively with clients, offering clear and actionable advice.
• Proven track record of collaborating with legal teams to ensure seamless case management.
• Strong skills in maintaining detailed and accurate records of client interactions and case progress.
• Ability to identify opportunities for process improvements and contribute to a culture of innovation.
• Experience in providing consistent follow-up to support clients throughout their recovery journey.
• Ability to facilitate connections between clients and appropriate resources or services to aid in recovery processes.

Responsibilities

• Guide families through the legal processes of the Marchman Act and Guardianship with empathy and clarity.
• Communicate effectively with clients, offering clear and actionable advice to foster trust and confidence.
• Collaborate with our legal team to ensure seamless case management and client satisfaction.
• Maintain detailed and accurate records of client interactions and case progress.
• Identify opportunities for process improvements and contribute to a culture of innovation.
• Provide consistent follow-up to ensure clients are supported throughout their recovery journey.
• Facilitate connections between clients and appropriate resources or services to aid in their recovery process.
• Educate families on their legal options and the steps involved in the recovery process.