Client-Centric Fulfillment Operations Specialist

SCALIS; Miami (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Grip is seeking an Operations Specialist to join our Client Experience team in Miami, FL. You will manage and optimize third-party logistics fulfillment operations, focusing on problem-solving, data analysis, and client satisfaction, while handling multiple client projects simultaneously.

You will work closely with clients to meet fulfillment needs, coordinate with warehouse teams, and leverageGrip's technology to drive continuous improvement in order accuracy and on-time delivery.

Qualifications

• Experience in client interactions and account management.
• Strong data analysis and reporting capabilities.
• Experience coordinating projects in a fast-paced client-facing role.

Responsibilities

• Act as the primary contact for clients, addressing inquiries related to fulfillment operations.
• Collaborate with warehouse and operations teams to oversee fulfillment tasks and ensure timely processing of orders.
• Utilize data analysis to monitor fulfillment performance, identify trends, and generate reports.
• Proactively identify and resolve issues impacting order accuracy and on-time delivery.
• Manage client projects and requests using project management tools.
• Schedule and conduct regular client meetings, documenting notes and action items.
• Assess processes to identify improvements and propose new strategies and technology.
• Inform clients of events or changes affecting orders or delivery timelines.

Skills

Client Interaction

Reporting

Project Coordination

Job description

Grip is seeking an Operations Specialist to join our Client Experience team in Miami, FL. You will manage and optimize third-party logistics fulfillment operations, focusing on problem-solving, data analysis, and client satisfaction, while handling multiple client projects simultaneously.

You will work closely with clients to meet fulfillment needs, coordinate with warehouse teams, and leverageGrip's technology to drive continuous improvement in order accuracy and on-time delivery.