Client-Centric Financial Center Leader

Bank of America; Pittsburgh (Allegheny County); On-site; USD 65,000 - 85,000; Full time

Job summary

Bank of America in the United States seeks a Branch Manager to oversee a financial center and staff, delivering client-focused service and risk-aware operations. The role emphasizes talent development, operational excellence, and market results.

You will coach a team, manage client flow, implement market initiatives, and ensure compliance with laws while fostering an inclusive, high-performing workplace.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Strong work ethic with results focus and client interest in mind.
• Collaborates effectively to drive tasks and build relationships.
• Passion and drive to improve clients' financial lives.
• Ability to identify client solutions and resolve issues independently or with help.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, fostering retention.
• Coaches and drives formal management routines to improve business results.
• Creates a world-class client experience environment.
• Drives market-level initiatives prescribed by market leaders.
• Engages employees on business strategy to improve operations.
• Manages priorities and ensures effective execution.

Skills

Coaching

Customer Service

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Result Orientation

Risk Management

Sales Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma

Job description

Bank of America in the United States seeks a Branch Manager to oversee a financial center and staff, delivering client-focused service and risk-aware operations. The role emphasizes talent development, operational excellence, and market results.

You will coach a team, manage client flow, implement market initiatives, and ensure compliance with laws while fostering an inclusive, high-performing workplace.