Client-Centric Financial Center Leader

Bank of America; Buckeye (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Bank of America is seeking a capable Manager to lead a financial center and its team, ensuring client focus and risk controls while delivering results. The role emphasizes ownership, coaching, and an inclusive culture across in-office and flexible work arrangements.

Responsibilities include talent development, client traffic management, and achieving market objectives through structured routines. Weekend hours may be required at a nearby center, with competitive benefits and growth opportunities.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Ability to learn and adapt to new information and technology platforms
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to laws and regulations
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market‑level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks
• People Manager & Coach: Knows and develops team members through coaching and feedback
• Financial Steward: Manages expenses and demonstrates an owner’s mindset
• Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Job description

Bank of America is seeking a capable Manager to lead a financial center and its team, ensuring client focus and risk controls while delivering results. The role emphasizes ownership, coaching, and an inclusive culture across in-office and flexible work arrangements.

Responsibilities include talent development, client traffic management, and achieving market objectives through structured routines. Weekend hours may be required at a nearby center, with competitive benefits and growth opportunities.