Client-Centric Conference Services Lead

Socket.dev; Bozeman (MT); On-site; USD 45,000 - 65,000; Full time

Job summary

Conference Services Manager position in a hospitality setting focuses on serving as the liaison between hotel operations and clients, balancing contracts, service, and profitability. It requires coordinating events, ensuring revenue targets, and delivering a personalized client experience across food & beverage, room rentals, and auxiliary services such as AV, storage, and labor.

Key responsibilities include managing conference logistics, rooming lists, and post-conference reporting, while

Qualifications

• 1+ years related experience in hospitality industry with solid knowledge of food + beverage and meeting room sets.
• Strong creativity, enthusiasm and flexibility.
• Well organized, detail orientated and excellent follow-up skills.
• Superior writing skills; Microsoft Office proficiency.

Responsibilities

• Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments.
• Ensure that all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition.
• Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the client.
• Obtain Conference rooming lists, monitors cut-off dates, and obtains rooming lists by the due date and sales contract.
• Assist conference clients with off-premise (hotel) details.
• Conduct tours for potential and booked clients. (Provide ridiculously personable experiences)!
• Provide an accurate Conference Profile that documents all aspects of a particular conference, to include menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures.
• Prepare a comprehensive Post Conference Report on all conferences.
• Complete and distribute banquet event orders, reports, and correspondence as may be required. Maintain accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate.
• Internal Meeting Responsibilities include weekly BEO, sales, and operations meetings, as well as maintaining a local catering sales goal.

Skills

Hospitality experience

Creativity

Enthusiasm

Organization

Attention to detail

Follow-up skills

Writing skills

Tools

Microsoft Office

Delphi

Job description

Conference Services Manager position in a hospitality setting focuses on serving as the liaison between hotel operations and clients, balancing contracts, service, and profitability. It requires coordinating events, ensuring revenue targets, and delivering a personalized client experience across food & beverage, room rentals, and auxiliary services such as AV, storage, and labor.

Key responsibilities include managing conference logistics, rooming lists, and post-conference reporting, while