Client-Centric Broker Support Liaison

CommunityCare, Inc.; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

CommunityCare, Inc. seeks a Broker Support Marketing Liaison to assist Brokers via email and phone, handling billing, eligibility, claims, and benefit verification inquiries.

You will foster a member-centric, performance-driven culture focused on caring for members like no other health plan can or does. You will respond to broker inquiries, coordinate with internal teams, and build strong relationships with agent contacts to ensure accurate information and timely resolutions.

Qualifications

• High school diploma or equivalent required.
• 3+ years of relevant and progressive experience or equivalent combination of education and job-related experience.
• Minimum two years customer service experience with direct interactions with customers or equivalent educational experience.
• Health insurance experience preferred.

Responsibilities

• Monitor and respond to broker support emails, coordinating with internal departments to gather information.
• Answer incoming calls from Brokers/Agents and initiate outgoing calls.
• Develop relationships with agent contacts for validation of missing information.
• Demonstrate project management skills, ensuring quality and timely client deliverables.

Skills

Phone etiquette

Customer service

Active listening

Verbal & written comms

Time management

Decision making

Excel

Office suite

Cross-functional

Independent work

Multitasking

Education

High school diploma

Tools

MS Office

Job description

CommunityCare, Inc. seeks a Broker Support Marketing Liaison to assist Brokers via email and phone, handling billing, eligibility, claims, and benefit verification inquiries.

You will foster a member-centric, performance-driven culture focused on caring for members like no other health plan can or does. You will respond to broker inquiries, coordinate with internal teams, and build strong relationships with agent contacts to ensure accurate information and timely resolutions.