Broker Support Marketing Liaison — Member-Centric

CommunityCare HMO Inc.; Tulsa (OK); On-site; USD 42,000 - 52,000; Full time

Job summary

CommunityCare HMO Inc. seeks a Broker Support Liaison to assist Brokers through email and phone, handling billing, eligibility, claims, and benefit verifications. The role emphasizes member-centric service and collaboration across departments to deliver accurate, timely responses.

Responsibilities include daily broker communications, data validation, and relationship building with agent contacts. Requires strong customer service, organizational skills, and knowledge of Excel and Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 3+ years of relevant and progressive experience or equivalent.
• Customer service experience with direct interactions preferred.
• Health insurance industry experience preferred.

Responsibilities

• Monitor and respond to Broker Support emails; coordinate with internal departments.
• Answer incoming calls from Brokers/Agents.
• Initiate outgoing calls to brokers/agents.
• Develop relationships with agent contacts for information validation.
• Demonstrate project management: ensure quality and timeliness of client deliverables and participate in client calls.
• Maintain organization and attention to detail; interface with team and customers on service issues.
• Use active listening to understand caller needs and provide best solutions and supportive communications.
• Perform other duties as assigned.

Skills

Telephone manners

Customer service

Active listening

Verbal communication

Written communication

Time management

Decision making

Problem solving

Cross-functional collaboration

Independent work

Multitasking

Background check

Education

High school diploma or equivalent

Tools

Excel

Microsoft Office

Job description

CommunityCare HMO Inc. seeks a Broker Support Liaison to assist Brokers through email and phone, handling billing, eligibility, claims, and benefit verifications. The role emphasizes member-centric service and collaboration across departments to deliver accurate, timely responses.

Responsibilities include daily broker communications, data validation, and relationship building with agent contacts. Requires strong customer service, organizational skills, and knowledge of Excel and Microsoft Office.