Remote Broker Concierge & Enrollment Specialist II

CareSource; Ohio; À distance; USD 41 000 - 66 000; Plein temps

Résumé du poste

CareSource is seeking a Broker Concierge Sales and Service Associate II to provide high-touch, personalized support to top brokers, agencies and FMOs. You will own complex pre and post enrollment issues, assist with member onboarding, and resolve benefit and eligibility questions with a collaborative, data-driven approach.

In this role, you will research issues across departments, log interactions for tracking, and follow up on payments, pharmacy overrides, and plan inquiries to ensure

Qualifications

• High School or GED required.
• Associates degree preferred.
• Three years of customer service or sales support experience required.

Responsabilités

• Serve as operational advocate for top brokers, agencies and FMOs.
• Own complex pre and post enrollment issues and resolutions.
• Research and resolve broker/member inquiries across departments.
• Log all broker interactions for tracking and analysis.
• Follow up with members/brokers on benefits questions and overrides.

Connaissances

Customer service

Sales support

Communication

Phone etiquette

Time management

Formation

High School Diploma

Associate degree

Outils

Windows

MS Office

Typing 35 WPM

Description du poste

CareSource is seeking a Broker Concierge Sales and Service Associate II to provide high-touch, personalized support to top brokers, agencies and FMOs. You will own complex pre and post enrollment issues, assist with member onboarding, and resolve benefit and eligibility questions with a collaborative, data-driven approach.

In this role, you will research issues across departments, log interactions for tracking, and follow up on payments, pharmacy overrides, and plan inquiries to ensure