Client-Centric Banking Center Leader

Bank of America Corporation; New York (NY); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Job summary

Bank of America seeks a driven financial center leader to manage day-to-day operations, foster a client-centric culture, and drive responsible growth. The role emphasizes talent development, coaching, and delivering strong business results in a fast-paced environment.

The position requires at least one year of leadership experience, strong communication, and a commitment to inclusive leadership. Shift is 1st and benefits are available with eligibility.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training or motivating a work team
• Enthusiastic, highly motivated self-starter with strong work ethic and focus on results
• Collaborates effectively to build relationships and deliver client experiences
• Displays passion and drive to improve clients' financial lives
• Identifies client needs and resolves problems independently or with others as needed
• Communicates effectively and confidently with clients
• Learns and adapts to new information and technology platforms
• Applies strong critical thinking and problem solving to client needs
• Follows established processes and guidelines to do what is right for clients and the bank
• Manages time and capacity efficiently
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Interprets performance results and drives improvements
• May work weekends or extended hours and travel as needed

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and routing clients, and fostering client retention
• Manages business results through formal management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and execution
• Delivers inclusive and client-focused leadership across teams
• Leads risk management and compliance in daily operations
• Coaches and develops team members for performance growth
• Oversees financial stewardship and budgeting in the center
• Represents enterprise values and communicates clearly to teams

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America seeks a driven financial center leader to manage day-to-day operations, foster a client-centric culture, and drive responsible growth. The role emphasizes talent development, coaching, and delivering strong business results in a fast-paced environment.

The position requires at least one year of leadership experience, strong communication, and a commitment to inclusive leadership. Shift is 1st and benefits are available with eligibility.