Client-Centric Banking Associate

JPMorganChase; Santa Ana (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorganChase is seeking a Branch Teller in California to provide warm, attentive service. You will greet clients, manage lobby flow, and help with account servicing and new accounts while ensuring compliance with banking regulations.

Responsibilities include educating customers on Chase Mobile, Chase.com, and ATM usage, and collaborating with team members to meet client financial goals. Prior experience in customer service is valued.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients and communicate clearly to understand and help.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby flow.
• Exceed client expectations by providing account servicing and opening new accounts in compliance with policies.
• Educate clients on day-to-day banking, including mobile apps and self-service options.
• Build relationships by listening, asking questions, and sharing product knowledge with the team.
• Perform branch operations and cash handling in adherence to policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Product knowledge

Learning agility

Education

High school diploma or GED

Tools

Cash handling

Job description

JPMorganChase is seeking a Branch Teller in California to provide warm, attentive service. You will greet clients, manage lobby flow, and help with account servicing and new accounts while ensuring compliance with banking regulations.

Responsibilities include educating customers on Chase Mobile, Chase.com, and ATM usage, and collaborating with team members to meet client financial goals. Prior experience in customer service is valued.