Client-Centric Banking Associate

J.P. Morgan Chase & Co.; Pottstown (Montgomery County); On-site; USD 40,000 - 60,000; Full time

Job summary

JP Morgan Chase in the United States is seeking an Associate Banker to represent the brand with hospitality, leverage digital banking tools, and deliver exceptional client experiences. You will build trusted relationships by understanding client needs and guiding them to appropriate solutions while adhering to bank policies.

You will greet clients, open new accounts, assist with everyday transactions using Chase Mobile App and Chase.com, and collaborate with branch teammates to help clients

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication skills

Problem solving

Teamwork

Education

High school diploma

Tools

Chase Mobile App

Job description

JP Morgan Chase in the United States is seeking an Associate Banker to represent the brand with hospitality, leverage digital banking tools, and deliver exceptional client experiences. You will build trusted relationships by understanding client needs and guiding them to appropriate solutions while adhering to bank policies.

You will greet clients, open new accounts, assist with everyday transactions using Chase Mobile App and Chase.com, and collaborate with branch teammates to help clients