Client‑Centric Banking Associate

JPMorganChase; Kansas City (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker in Kansas City, MO to represent our brand with hospitality, using the latest banking solutions and friendly service. You will help deliver exceptional client experiences and build trusted relationships while sharing product knowledge to help clients reach their financial goals.

Greet clients, open and service accounts, and educate customers on Chase Mobile App, Chase.com and ATM options, ensuring compliance with policies and procedures.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Team collaboration

Problem solving

Tech adaptability

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker in Kansas City, MO to represent our brand with hospitality, using the latest banking solutions and friendly service. You will help deliver exceptional client experiences and build trusted relationships while sharing product knowledge to help clients reach their financial goals.

Greet clients, open and service accounts, and educate customers on Chase Mobile App, Chase.com and ATM options, ensuring compliance with policies and procedures.