Client-Centric Banking Associate

Fairygodboss; Boynton Beach (FL); On-site; USD 42,000 - 55,000; Full time

Job summary

Chase is seeking an Associate Banker to represent our brand with hospitality, using the latest banking solutions and technology to deliver exceptional client experiences.

You will build trusted relationships by listening and advising clients, help them meet their financial goals, and work with the branch team to ensure smooth operations and compliant service. This role emphasizes client care and teamwork in a retail banking environment.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships.
• Ability to engage clients with clear, polite communication.
• Ability to quickly and effectively resolve client issues with attention to detail.
• Ability to elevate the client experience by working collaboratively as a team.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Customer service

Relationship building

Communication

Problem solving

Team collaboration

Learning agility

Job description

Chase is seeking an Associate Banker to represent our brand with hospitality, using the latest banking solutions and technology to deliver exceptional client experiences.

You will build trusted relationships by listening and advising clients, help them meet their financial goals, and work with the branch team to ensure smooth operations and compliant service. This role emphasizes client care and teamwork in a retail banking environment.