Client Experience Banker

JPMorganChase; Lancaster (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Banker to join our branch team in Ohio.

The role focuses on providing exceptional service, guiding clients through account opening, and delivering banking solutions with modern digital tools. As a trusted advisor, you will listen to client needs, introduce products that help them reach financial goals, and collaborate with team members to ensure a seamless customer experience.

Qualifications

• Ability to put clients first and exceed their expectations
• Ability to build trusted relationships with clients
• Ability to engage clients and understand their needs
• Ability to resolve client issues with attention to detail
• Ability to work collaboratively as a team to deliver seamless service

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet
• Exceed client expectations by handling account servicing and opening new accounts
• Educate clients on day-to-day banking and digital self-service options
• Build relationships by listening, asking questions, and sharing product knowledge
• Perform branch operations and adhere to bank policies and procedures

Skills

Client service

Communication

Teamwork

Problem solving

Education

High school diploma

Job description

JPMorgan Chase & Co. is seeking an Associate Banker to join our branch team in Ohio.

The role focuses on providing exceptional service, guiding clients through account opening, and delivering banking solutions with modern digital tools. As a trusted advisor, you will listen to client needs, introduce products that help them reach financial goals, and collaborate with team members to ensure a seamless customer experience.