Client‑Centric Banker: Trusted Relationships & Tech Solutions

JPMorganChase; Chicago (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

JPMorganChase in Chicago is seeking an Associate Banker to deliver exceptional client experiences and build trusted relationships in a branch setting. You will use Chase Mobile, Chase.com, and ATM tools to support day-to-day banking and help clients meet their financial goals.

The role emphasizes hospitality, teamwork, and adherence to policies while providing friendly service and product knowledge to customers in a fast-paced branch environment.

Qualifications

• Client focus and ability to put clients first in service delivery.
• Strength in building trusted relationships and genuine care in client interactions.
• Ability to engage clients, communicate clearly, and anticipate needs.
• Strong attention to detail and track record of resolving client issues.
• Ability to elevate the client experience through teamwork and seamless service.
• A quick learner of products, services, and procedures.
• Experience in client service or related roles.
• High school diploma or GED required.

Responsibilities

• Create a welcoming environment by delivering attentive, friendly service to clients as they enter the branch.
• Exceed client expectations by servicing accounts, opening new accounts, and following policies and regulatory requirements.
• Educate clients on day-to-day banking and digital tools like Chase Mobile App, Chase.com, and ATMs.
• Build meaningful client relationships by listening, asking questions, and collaborating with the team to meet financial goals.
• Handle branch operations tasks, including cash devices, while adhering to bank policies and procedures.

Skills

Client focus

Relationship building

Client engagement

Issue resolution

Customer experience

Product knowledge

Client service

Cash handling

Education

High school diploma or GED

Job description

JPMorganChase in Chicago is seeking an Associate Banker to deliver exceptional client experiences and build trusted relationships in a branch setting. You will use Chase Mobile, Chase.com, and ATM tools to support day-to-day banking and help clients meet their financial goals.

The role emphasizes hospitality, teamwork, and adherence to policies while providing friendly service and product knowledge to customers in a fast-paced branch environment.