Client-First Relationship Banker

JPMorgan Chase; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Relationship Banker for a Chase Branch in Chicago. You will welcome clients, provide thoughtful financial solutions, and help with banking needs in person and over the phone.

The role emphasizes hospitality, knowledge of banking products, and compliance with regulations while leveraging digital tools like Chase Mobile App and Chase.com to enhance the client experience.

Qualifications

• Excellent communication skills, both in person and over the phone.
• Ability to create memorable experiences for our clients and elevate the client experience.
• Ability to quickly and effectively resolve client issues with attention to detail.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust - ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Communication skills

Memorable client experiences

Issue resolution

Education

High school diploma or equivalent

College degree or military equivalent

Job description

JPMorgan Chase is seeking an Associate Relationship Banker for a Chase Branch in Chicago. You will welcome clients, provide thoughtful financial solutions, and help with banking needs in person and over the phone.

The role emphasizes hospitality, knowledge of banking products, and compliance with regulations while leveraging digital tools like Chase Mobile App and Chase.com to enhance the client experience.