Client-Centric Banker — Build Trust & Solutions

Aumni; Lancaster (Lancaster County); On-site; USD 42,000 - 56,000; Full time

Job summary

Chase is seeking an Associate Banker to represent our brand with hospitality and the latest banking solutions. You will build trusted relationships with clients, help them reach financial goals, and work with branch teams to deliver exceptional service.

You will assist with account servicing, onboarding new customers, and using digital tools to support clients wherever they are. This role emphasizes compliance and high-quality client experiences.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients with clear and polite communication.
• Ability to resolve client issues with attention to detail.
• Ability to collaborate with the team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow using a tablet.
• Exceed client expectations by servicing accounts and opening new ones while following policies and regulations.
• Educate clients on day-to-day banking and technology self-service options (Chase Mobile App, Chase.com, ATMs).
• Build meaningful relationships by listening, asking questions, and sharing product knowledge to help meet financial goals.
• Perform branch operations, including handling cash devices, while adhering to bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to represent our brand with hospitality and the latest banking solutions. You will build trusted relationships with clients, help them reach financial goals, and work with branch teams to deliver exceptional service.

You will assist with account servicing, onboarding new customers, and using digital tools to support clients wherever they are. This role emphasizes compliance and high-quality client experiences.