Client Care Supervisor | Travel Perks & Growth

Southwest Airlines; Trenton (NJ); À distance; USD 27 552 - 46 838; Plein temps

Avantages offerts par ce poste

Fly free on Southwest flights

401(k) with company match

Profit-sharing program

Résumé du poste

Southwest Airlines is seeking a Supervisor Customer Service in New Jersey, USA. The role leads client care specialists, skycaps, and staff to ensure secure, on-time station operations while prioritizing safety and customer loyalty.

You will coordinate cross‑division activities, respond to client inquiries, and supervise day‑to‑day tasks to meet performance metrics. The position demands flexibility for early mornings, nights, weekends, and holidays.

Qualifications

• Knowledge of standards and cycles for client service, assessment of client needs, quality guidelines, and loyalty measurements.
• Knowledge of relevant corporate barter agreements and their applications.
• Knowledge of business and corporate standards related to equipment preparation, asset portion, HR placement, authority strategy, and resource coordination.
• Proficiency in office techniques and frameworks (word handling, records oversight, transcription).
• Strong analytical skills to distinguish strengths and weaknesses.

Responsabilités

• Coordinate with offices to maintain on-time station execution and customer loyalty.
• Answer and resolve client questions, solicitations, or grievances.
• Supervise day-to-day terminal tasks to ensure a secure, reliable care environment and meet performance goals.
• Coordinate with divisions to keep station execution up-to-date and report to leaders.
• Drive execution by assessing functional situations and holding parties accountable.
• Construct offers that meet hourly objectives and manage shift activities.

Connaissances

Client service standards

Loyalty measurements

Analytical skills

Data integration

Office techniques

Formation

Bachelor’s Degree

Description du poste

Southwest Airlines is seeking a Supervisor Customer Service in New Jersey, USA. The role leads client care specialists, skycaps, and staff to ensure secure, on-time station operations while prioritizing safety and customer loyalty.

You will coordinate cross‑division activities, respond to client inquiries, and supervise day‑to‑day tasks to meet performance metrics. The position demands flexibility for early mornings, nights, weekends, and holidays.