Remote CS Supervisor — Fly Free + 401k Match

Southwest Airlines Co.; Topeka (KS); Remote; USD 37,000 - 51,000; Full time

Benefits offered by this job

Flight benefits

401(k) match

Profit-sharing

Job summary

Southwest Airlines is seeking a Customer Service Manager to lead and develop the customer service team, including sales staff and Skycaps. The role emphasizes safety, effective communication, and operational leadership across shifts to ensure high-quality service for our travelers.

The position offers compensation information indicating hourly pay with potential overtime and leadership opportunities, and a focus on delivering outstanding guest experiences in a fast-paced environment.

Qualifications

• Bachelor's Degree required.
• Experience in customer service leadership preferred.

Responsibilities

• Manage and train customer service staff, including sales staff and Skycaps at resorts.
• Oversee safety and compliance procedures and provide necessary updates.

Education

Bachelor's Degree

Job description

Southwest Airlines is seeking a Customer Service Manager to lead and develop the customer service team, including sales staff and Skycaps. The role emphasizes safety, effective communication, and operational leadership across shifts to ensure high-quality service for our travelers.

The position offers compensation information indicating hourly pay with potential overtime and leadership opportunities, and a focus on delivering outstanding guest experiences in a fast-paced environment.