Client Care Specialist - Vet Clinic & Growth

CityVet DVM; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Health Savings Account

Paid time off

Telemedicine for full-time staff

Employee discount program

Job summary

CityVet is seeking a Client Service Specialist in Dallas to serve as the primary contact for clients, ensuring a pleasant experience from the first phone call to in-clinic interactions. You will help schedule appointments, greet clients, and support team communication to maintain smooth daily operations.

The role emphasizes strong communication, empathy, and multitasking in a fast-paced veterinary clinic environment, with benefits that support staff and their families.

Qualifications

• Client Service Specialist interacts with clients to ensure a positive experience.
• Ability to greet, check in patients, and manage lobby flow.

Responsibilities

• Manage appointment check-ins and book new appointments.
• Prioritize appointments and educate clients on vaccines, wellness, parasite, and retail needs.
• Greet and welcome clients and manage delays and arrivals.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

CityVet is seeking a Client Service Specialist in Dallas to serve as the primary contact for clients, ensuring a pleasant experience from the first phone call to in-clinic interactions. You will help schedule appointments, greet clients, and support team communication to maintain smooth daily operations.

The role emphasizes strong communication, empathy, and multitasking in a fast-paced veterinary clinic environment, with benefits that support staff and their families.