Client Care Coordinator
Banfield Pet Hospital
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Banfield Pet Hospital in Bluffton, SC is seeking a Client Care Associate to provide broad client support for Optimum Wellness Plans, services, billing, and web assistance via phone, email, and chat. You will handle inquiries, guide product recommendations, and help resolve issues while maintaining high service standards.
The role offers a comprehensive benefits package and opportunities for growth within a pet-health focused team.
Qualifications
- Experience resolving client problems and following up to ensure resolution.
- Ability to recognize and analyze client needs to recommend appropriate products or services.
- Manage high volumes of client requests via telephone, email, and web chat.
Responsibilities
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Resolve client problems by determining the cause of the issue, selecting and explaining the solution, and following up to ensure resolution.
- Recommend potential products or services by recognizing and analyzing client needs.
- Contribute to team effort by accomplishing related results (personal metrics).
- Manage high volume of incoming client requests via telephone, email, and web chat.
Skills
Job description
Banfield Pet Hospital in Bluffton, SC is seeking a Client Care Associate to provide broad client support for Optimum Wellness Plans, services, billing, and web assistance via phone, email, and chat. You will handle inquiries, guide product recommendations, and help resolve issues while maintaining high service standards.
The role offers a comprehensive benefits package and opportunities for growth within a pet-health focused team.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
