Client Experience & Support Specialist

A Caring Doctor (Minnesota), P.A.; Charleston (SC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Student debt relief for full-time DVMs

Paid time off

Job summary

Banfield is hiring a Client Care Associate in Charleston, SC, to provide general assistance on Optimum Wellness Plans, services, billing, and web support via phone, email, and live chat. The role emphasizes resolving client questions, guiding them on products and services, and maintaining strong client relationships.

Pay ranges from $15.00 to $18.69 per hour with rate determined by experience, skill level, and education, and may vary by location or minimum wage laws.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
• Recommend potential products or services by recognizing and analyzing client needs.
• Manage high volume of incoming client requests via telephone, email, and web chat.

Job description

Banfield is hiring a Client Care Associate in Charleston, SC, to provide general assistance on Optimum Wellness Plans, services, billing, and web support via phone, email, and live chat. The role emphasizes resolving client questions, guiding them on products and services, and maintaining strong client relationships.

Pay ranges from $15.00 to $18.69 per hour with rate determined by experience, skill level, and education, and may vary by location or minimum wage laws.