Customer Care Specialist — HVAC Support & Scheduling

Tropical Heating; City of Niagara Falls (NY); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Paid time off

Health insurance

Advancement opportunities

Family-friendly workplace culture

Zusammenfassung

Tropical Heating & Cooling is a family-owned HVAC company serving Western New York since 2013. We are hiring for a full-time office/customer service role. No experience required—we’ll train you on our systems.

You’ll answer calls, schedule service, coordinate with technicians, and handle billing while building lasting customer relationships. Ideal candidates have a high school diploma or equivalent, excellent phone manners, strong computer skills, and a customer-service mindset.

Qualifikationen

• Excellent phone manner and communication skills.
• Strong computer skills and ability to learn new software.
• Detail-oriented with good organizational abilities.
• Customer service mindset with patience and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Answer incoming phone calls and respond to customer inquiries
• Schedule service appointments and maintenance visits
• Coordinate with field technicians for service routing and logistics
• Perform follow-up calls after service visits to ensure customer satisfaction
• Process service requests and maintain accurate customer records
• Handle billing inquiries and payment processing
• Assist with warranty claims and manufacturer communications
• Support office administrative tasks as needed
• Maintain customer database and update service history
• Assist customers with understanding maintenance programs and services

Kenntnisse

Customer service

Communication skills

Computer skills

Detail-oriented

Multitasking

Punctuality

Ausbildung

High school diploma or equivalent

Tools

Scheduling software

CRM systems

Jobbeschreibung

Tropical Heating & Cooling is a family-owned HVAC company serving Western New York since 2013. We are hiring for a full-time office/customer service role. No experience required—we’ll train you on our systems.

You’ll answer calls, schedule service, coordinate with technicians, and handle billing while building lasting customer relationships. Ideal candidates have a high school diploma or equivalent, excellent phone manners, strong computer skills, and a customer-service mindset.