Client Care Specialist / Receptionist

Just Cats Clinic; Reston, Northern (VA, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Aflac supplemental plans

Paid vacation

Paid sick leave

Paid holidays

Staff discounts

Job summary

Just Cats Clinic in Reston, VA seeks a dependable Client Care Specialist / Receptionist to be the friendly first point of contact for clients and their feline patients. You will greet clients, manage calls and emails, and help with scheduling and payments to ensure a calm, feline-friendly environment.

Ideal candidates have at least 1 year in veterinary front desk roles, excellent communication skills, and a compassionate, organized approach.

Qualifications

• Minimum 1 year of veterinary practice experience.
• Excellent written and verbal communication with a professional, empathetic demeanor.
• Outstanding multitasking ability in a fast-paced clinical setting.
• Comfortable handling and interacting around cats of diverse temperaments.
• Commuting or relocating to Reston, VA 20190 prior to start date.

Responsibilities

• Greet clients and their feline companions warmly upon arrival; facilitate smooth check-ins and check-outs.
• Manage multi-line phone calls, respond to client emails, and coordinate appointment scheduling.
• Process payments, update electronic medical records, and triage urgent inquiries for medical staff.
• Coordinate prescription refill requests and relay veterinarian messages to clients accurately.
• Maintain a serene, clean, and organized feline-only lobby and reception area.

Skills

Communication skills

Empathy

Multitasking

Cat handling

Job description

Do you love cats? Our busy, feline-only practice in Reston, VA is seeking a dependable, compassionate Client Care Specialist / Receptionist to join our front desk team. As the first voice and face our clients and feline patients encounter, you set the tone for an exceptional, low-stress veterinary experience.

What You'll Do

• Client Hospitality: Greet clients and their feline companions warmly upon arrival; facilitate smooth check-ins and check-outs.
• Communications: Manage multi-line phone calls, respond to client emails, and coordinate appointment scheduling.
• Administrative Flow: Process payments, update electronic medical records, and triage urgent inquiries for medical staff.
• Coordination: Coordinate prescription refill requests and relay veterinarian messages to clients accurately.
• Lobby Environment: Maintain a serene, clean, and organized feline-only lobby and reception area.

Schedule

• Full-Time: 40 hours per week.
• Hours: Monday through Friday, 11:00 AM - 7:00 PM.
• Optional Weekend Shifts: Urgent care shifts available on weekends for higher differential pay.
• Hourly Pay: $20.00 per hour (with opportunities for higher pay on urgent care weekend shifts).
• Health & Wellness: Comprehensive health, dental, and vision insurance after 90 days.
• Retirement: 401(k) retirement plan with employer matching.
• Supplemental Coverage: Optional Aflac supplemental plans.
• Time Off: Paid vacation, sick leave, and paid holidays.
• Staff Discounts: Generous employee discounts on veterinary services and feline products.

Qualifications

• Minimum 1 year of veterinary practice experience required.
• Excellent written and verbal communication skills with a professional, empathetic demeanor.
• Outstanding multitasking ability in a fast-paced clinical setting.
• Comfortable handling and interacting around cats of diverse temperaments.
• Commuting or relocating to Reston, VA 20190 prior to start date.