Veterinary Receptionist

NVA General Practice; Leesburg (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Weekend shifts

Starbucks Fridays

Benefits package

Job summary

Catoctin Veterinary Clinic in Leesburg, VA is seeking an experienced Veterinary Receptionist to join our growing team. You will play a key role in client service and daily hospital operations, ensuring a smooth, friendly experience for pets and their families.

We value teamwork, compassion, and a positive attitude. The ideal candidate has at least 6 months of related experience, can multitask in a fast-paced setting, and is excited to grow with our culture-focused practice.

Qualifications

• Minimum of 6 months job-related experience required.
• Positive attitude and strong teamwork skills.
• Ability to multitask in a busy small animal hospital.
• Compassion, professionalism, and dedication to patient care.
• Value learning, growth, and collaboration.

Responsibilities

• Greet clients, respond to questions, process pet check-ins/outs and payments.
• Answer phone calls, screen service needs and schedule appointments.
• Handle incoming/outgoing mail and e-mail.
• Monitor waiting area for cleanliness.
• Document client information and service data in software.
• Escalate complex matters to senior staff.

Skills

Customer service experience

Multitasking

Teamwork

Compassionate

Growth mindset

Job description

Catoctin Veterinary Clinic, a long-standing small animal practice serving Leesburg and Loudoun County since 1978, is looking for an experienced Veterinary Receptionist to join our growing team. If you’re passionate about veterinary medicine, love working with animals, and want to be part of a supportive, dedicated, and fun hospital culture, we’d love to meet you! Our clinic prides itself on teamwork, excellent patient care, and a culture where every person genuinely wants to be here. We’re excited to welcome the next great member of our team.

What We Offer

• Competitive hourly rate: $18-22/hour based on experience
• Flexible scheduling: 4x10-hour shifts
• Only 2 weekend shifts per month
• Starbucks Fridays!
• Full benefits package: medical, dental, vision, 401(k), PTO & more

What You’ll Do

As a Veterinary Receptionist, you’ll play a key role in patient care and daily hospital operations, helping our team provide exceptional service to pets and clients.

You Will Be Responsible For

• Providing excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within business operations software.
• Escalates complex matters to senior staff.

What We’re Looking For

• Minimum of 6 months job-related experience required.
• A positive attitude and strong teamwork skills
• Ability to multitask in a busy small animal hospital
• Compassion, professionalism, and a dedication to patient care
• Someone who values learning, growth, and collaboration

If you’re an looking for a hospital with excellent culture, flexibility, growth opportunities, and meaningful work, Catoctin Veterinary Clinic is the place for you.