Veterinary Receptionist (FT or PT)

Companion Pet; Houston (TX); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision insurance; 401k

Growth opportunities

PTO and mental health support

Discounts, scrub allowance, referral

Welcoming team

Job summary

Cat Veterinary Clinic is seeking a Client Care Representative to be the friendly face of the practice and set the tone for each client’s experience. You will guide pet parents through appointments and ensure smooth operations at the reception.

In this front-line role, you will greet clients, manage multi-line calls, schedule appointments, and maintain accurate records while upholding a calm, compassionate environment for feline care.

Qualifications

• High School Diploma/GED or equivalent required.
• At least two years of customer service experience in an animal hospital.
• Familiarity with veterinary terminology and protocols.
• Manage cash handling and financial transactions.

Responsibilities

• Greet clients and their pets warmly, making them feel welcome from the first contact.
• Manage multi-line phone systems and accurately document information.
• Schedule, confirm, and manage appointments; handle check-ins/check-outs with proper documentation.
• Coordinate with departments to notify arrival of patients and maintain accurate patient files.
• Maintain a clean, organized, and welcoming reception area.

Skills

Customer service

Communication

Multi-tasking

Professionalism

Cash handling

Education

High School Diploma/GED

Two years animal hospital CS experience

Familiarity with veterinary terminology

Cash handling experience

Tools

Veterinary software

Job description

Why Join Our Team

Cat Veterinary Clinic is a specialized feline-exclusive practice that creates a uniquely tailored experience for cats and their owners. We believe cats deserve a dedicated space designed specifically for their needs, behaviors, and sensitivities.

Our clinic offers a soothing, quiet environment free from the stress of barking and other animals. From the moment patients enter our doors, every aspect of their experience is designed with feline comfort in mind. Our state-of-the-art equipment allows us to provide advanced care while maintaining the calm, focused atmosphere cats need.

What Sets Us Apart

• Feline Exclusive: Completely dedicated to cat care with no barking or other animal stressors
• Stress-Reduced Environment: Quiet, soothing space designed specifically for feline comfort
• Advanced Equipment: Modern technology tailored for feline medicine
• Specialized Expertise: Deep understanding of unique feline health needs
• Individualized Approach: Thoughtful, personalized care for each whiskered patient

Join us to practice in a setting where quality feline medicine meets compassion. If you're passionate about cat health and want to work in a clinic that truly understands the unique needs of our feline companions, Cat Veterinary Clinic may be your perfect professional home.

About This Role

As a Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You’ll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

What Success Looks Like

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Must have open availability and be able to work weekends
• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• At least two years of customer service experience in an animal hospital
• Familiarity with veterinary terminology and protocols
• Manage cash handling and financial transactions

How We’ll Support You

• Competitive Pay: $19.00 - $21.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match (for full-time employment)
• Growth Opportunities:Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks:Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team:We’re a hard-working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.