Veterinary Receptionist / Client Service Representative (CSR)

East Louisville Animal Hospital; Naples (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid holidays & PTO

Feline-only medicine

Training provided

Job summary

Cat Care Clinic of Naples is seeking a friendly, organized receptionist for a feline-only veterinary practice in Naples, FL. You will greet clients and their cats, manage appointments, and support a compassionate, cat-centered care team.

We offer a competitive hourly wage and opportunities to learn about feline medicine and client education while contributing to a high-standard client experience.

Qualifications

• Veterinary receptionist experience preferred, but training is offered.

Responsibilities

• Welcome clients and their feline family members with warmth, professionalism, and genuine care
• Create a calm and positive experience for cats and their people from arrival to departure
• Answer phones and communicate confidently with clients about appointments and services
• Coordinate with the veterinary team to keep appointments and patient flow running smoothly
• Communicate important information clearly and compassionately
• Maintain a polished, organized reception area
• Learn about feline medicine and our practice philosophy to confidently represent our care
• Contribute ideas to improve client and patient experience
• Help raise the bar for what clients should expect from a feline veterinary practice

Job description

Receptionist – Premier Feline-Only Veterinary Practice

Naples, FL | $17–$20/hour | Full-Time

Help us redefine what exceptional feline veterinary care looks like!

Cats deserve more than veterinary care that simply happens to include them, they deserve a practice built around them. Cat Care Clinic of Naples is a feline-only veterinary practice in with an ambitious goal: to become recognized as the premier destination for feline veterinary medicine and to help elevate the standard of care for cats in our community and beyond.

We are building a practice where feline medicine, patient experience, client education, and compassionate service are held to an exceptionally high standard; and we're looking for a veterinary receptionist who wants to be part of building that.

This is more than just a front-desk position.

Our Receptionists are a critical part of the experience we create for every client and every cat who walks through our doors. You will be the first person many of our clients meet—and your ability to create a calm, welcoming, knowledgeable experience will set the tone for everything that follows.

Our vision

We want to be the practice people think of when they say "If you have a cat, this is where you want to go." We want our clients to recognize the difference in the way we care for their cats. We want our team to be proud of the medicine we deliver. And we want our practice to help demonstrate what feline-focused veterinary medicine can and should be.

If that sounds like the kind of practice you'd be excited to help build, we'd love to hear from you.

What you'll do

• Welcome clients and their feline family members with warmth, professionalism, and genuine care
• Create a calm and positive experience for cats and their people from the moment they arrive to the moment they walk out
• Answer phones and communicate confidently and accurately with clients about appointments, services, and general questions
• Coordinate closely with the veterinary team to keep appointments and patient flow running smoothly
• Communicate important information clearly and compassionately
• Maintain a polished, organized, and welcoming reception area
• Learn about feline medicine and our practice philosophy so you can confidently represent the level of care we provide
• Contribute ideas that improve the client and patient experience
• Help us continually raise the bar for what clients should expect from a feline veterinary practice

Who we're looking for

We want someone who is proud of the work they do and understands that excellence is found in the details.

You may be a great fit if you are:

• A genuine cat person who appreciates that cats have unique needs, behaviors, and personalities
• Warm, approachable, and naturally good with people
• Exceptionally dependable and organized
• Detail-oriented without losing sight of the bigger picture
• Calm and compassionate when clients are worried, emotional, or overwhelmed
• An excellent communicator in person, by phone, and in writing
• A team player who understands that exceptional medicine requires exceptional teamwork
• Someone who takes pride in being part of something that is better than ordinary

Veterinary reception experience is preferred, but we are willing to train the right person. A great attitude, strong work ethic, emotional intelligence, and desire to learn matter tremendously to us.

Why join us?

• Competitive salary and benefits package $17–$20/hour, based on experience
• Paid holidays and PTO
• Feline-only medicine — work exclusively with cats and a team that is passionate about them
• Be part of what we're building — we're intentionally developing a practice that aims to set the standard for feline care in our community
• Learn and grow — deepen your understanding of feline medicine, behavior, client education, and exceptional veterinary service
• A team that values excellence — we want people who care about doing things well and supporting one another