Client Care Specialist (2nd Shift + Shift Differential) - Full Time

Rescue Mission; City of Syracuse (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401K

Flexible Spending Accounts

Paid Time Off

Group Life Insurance

Short-Term Disability

Job summary

Rescue Mission seeks a dedicated Client Care Specialist for the Crossroads Adult Care Facility in Syracuse, NY. The role covers Thursdays through Mondays, 2:30pm–11:00pm, with a $1.00 shift differential.

You will oversee medication dispensing, support residents, and help maintain a safe, respectful environment within a Monday–Friday residential program for men facing mental, physical, or developmental challenges.

Qualifications

• High School Diploma or equivalent required.
• Associates degree in human services or related field or equivalent work experience preferred.
• Experience working with homeless, addicted and/or mentally ill clients desired.
• Must be fully vaccinated against Covid-19 as required by the Dept. of Health.
• Must comply with CDC guidelines regarding Covid-19, including wearing facial masks when working.
• Strong interpersonal skills and empathy are essential.
• Interviewing/assessment skills and time-management are important for daily rounds and documentation.

Responsibilities

• Oversee dispensing medications to residents and maintain a safe, clean environment.
• Provide support, encouragement, and motivation to clients while maintaining professional boundaries.
• Complete rounds, monitor facilities, and facilitate tests as needed.
• Document information, participate in meetings, and maintain client confidentiality as required.
• Refer clients to internal services and work as part of the Rescue Mission team to deliver quality care.

Skills

Interpersonal skills

Interviewing/assessment skills

Time management

Calm professional presence

Flexibility

Compassion for homeless

Sensitivity and compassion

Attention to detail

Education

High School Diploma or equivalent

Associates degree in human services or related field

Job description

Position:Client Care Specialist (2nd Shift + Shift Differential) - Full Time

Location: Syracuse, NY

Job Id:906

# of Openings:1

Client Care Specialist – Crossroads Adult Care Facility- Full Time

Join the Rescue Mission Team!

Shift:

Thursdays through Mondays: 2:30pm-11:00pm

The Rescue Mission is seeking aFull Time Client Care Specialistto workT hursdays through Mondays: 2:30pm-11:00pm for itsCrossroads facilitywhich is a supportive residence for men with mental, physical, or developmental disabilities. In this position, the client care specialist will oversee dispensing medications to the residents as well as assisting the residents keep a safe and clean environment.The client care specialist maintains a safe and supportive environment for clients, utilizing the resources of the Rescue Mission to ensure a healthy and pleasant stay and provide an environment of positive change.

Additional Duties:

This position develops rapport with clients and provides support, encouragement, and motivation towards building and/or maintaining independence while maintaining appropriate professional employee-client boundaries at all times. Participates as a team player to provide the best possible care for every client who enters Rescue Mission facilities by completing rounds, monitoring facilities, facilitating drug and breathalyzer tests, giving out personal care items and bedding, enforcing guidelines as appropriate and referring clients to appropriate internal services; does so while treating clients with respect and dignity. Shares pertinent client information via documentation, participation in meetings, and on an individual basis as needed, maintaining confidentiality as appropriate

Requirements & Education:

• High School Diploma or equivalent required
• Associates degree in human services or related field or equivalent work experience preferred.
• Experience working with homeless, addicted and/or mentally ill clients desired.
• Must be fully vaccinated against Covid-19 as required by the Dept. of Health.
• Must comply with CDC guidelines regarding Covid-19, including but not limited to, wearing facial masks when working.
• Other skills needed to perform effectively include:
• Sensitivity and compassion for the homeless population.
• Interviewing/assessment skills
• Flexibility to change.
• Strong interpersonal skills
• Manages time efficiently
• Maintains a calm professional presence, even in times of being exposed to complex personalities, problems and needs of clients.

Rate of Pay:

Starting Pay rate - $17 per hour

2ndShift Differential (2:30pm – 11:00pm) – Additional $1.00 per hour

Available Shifts:

Thursdays through Mondays: 2:30pm-11:00pm

Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

We are proud to offer a competitive salary and excellent benefits Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short -Term Disability and more!