Client Care Specialist — Multi-Channel Support

Paychex Deutschland GmbH; Tempe, Northern (AZ, KY); Hybrid; USD 20,000 - 38,000; Full time

Job summary

Paychex is seeking a responsive customer service professional to support clients across phone, email, chat, and other channels. Under guidance, you will resolve claims and inquiries in line with Paychex policies, documenting all interactions and maintaining strong organization.

Qualifications include a Bachelor's degree preferred. The starting base pay range is $14.71–$27.32 per hour, with total rewards and location-based adjustments to follow.

Qualifications

• Bachelor's degree preferred.
• Strong communication and customer service mindset.
• Ability to document and track client interactions clearly.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages (HRIS, Salesforce, Flex, Core Advanced, ORS) to support client work.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a responsive customer service professional to support clients across phone, email, chat, and other channels. Under guidance, you will resolve claims and inquiries in line with Paychex policies, documenting all interactions and maintaining strong organization.

Qualifications include a Bachelor's degree preferred. The starting base pay range is $14.71–$27.32 per hour, with total rewards and location-based adjustments to follow.