Client Care Specialist - Impactful Support

Relianceac; Phoenix (AZ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer contribution

Paid holidays, PTO, and sick time

Training and development opportunities

Job summary

Relianceac in Phoenix, AZ, is hiring a Client Care Representative to be the first point of contact for customers. You will answer calls, texts, and emails, schedule service appointments, dispatch support, and maintain precise customer records to ensure smooth operations.

The role requires 1+ year in customer service or admin work, strong communication skills, and a collaborative, detail‑oriented mindset. HVAC/trades experience and ServiceTitan familiarity are a plus.

Qualifications

• 1+ year of customer service or admin experience.
• Strong communication and problem-solving skills.
• Attention to detail and organization.
• Positive, team-oriented attitude.
• HVAC or trades experience (preferred).
• ServiceTitan familiarity (preferred).

Responsibilities

• Answer incoming calls, texts, and emails
• Schedule service appointments and support dispatch
• Make outbound calls to customers and maintenance members
• Maintain accurate customer records
• Assist with reporting and admin tasks
• Help keep the office organized and running smoothly

Skills

Customer service

Multichannel support

Communication

Organization

Team player

Tools

ServiceTitan

Job description

Relianceac in Phoenix, AZ, is hiring a Client Care Representative to be the first point of contact for customers. You will answer calls, texts, and emails, schedule service appointments, dispatch support, and maintain precise customer records to ensure smooth operations.

The role requires 1+ year in customer service or admin work, strong communication skills, and a collaborative, detail‑oriented mindset. HVAC/trades experience and ServiceTitan familiarity are a plus.