Client Care Representative

Onehourpittsburghpa; Aubrey (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Vision insurance

Job summary

Onehourpittsburghpa is seeking a customer service/dispatch professional for HVAC service operations. The role focuses on handling incoming calls, dispatching service and maintenance work, and ensuring timely communication with clients.

The position requires strong phone etiquette, CRM proficiency, and collaboration with technicians to guarantee on-time arrivals and high customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Service Titan experience is a plus.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Maintains courteous and pleasant demeanor over the phone and in communications.
• Ensures calls are answered before the third ring using the approved greeting/script.
• Schedules all incoming calls into the CRM and coordinates with technicians for on-time arrivals.
• Notifies clients ahead of time if the technician will be late or reschedules the appointment.
• Makes outbound calls to club membership clients to ensure satisfaction after repairs.

Skills

Communication

Telephone skills

CRM scheduling

Customer service

Computer skills

Education

High school diploma

Tools

Service Titan

CRM software

Job description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Schedules all incoming calls into our CRM software (CRM) and coordinates with the technicians for on time arrivals.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Service Titan experience is a plus.
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred