Client Care Representative

Relianceac; Phoenix (AZ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer contribution

Paid holidays, PTO, and sick time

Training and development opportunities

Job summary

Relianceac in Phoenix, AZ, is hiring a Client Care Representative to be the first point of contact for customers. You will answer calls, texts, and emails, schedule service appointments, dispatch support, and maintain precise customer records to ensure smooth operations.

The role requires 1+ year in customer service or admin work, strong communication skills, and a collaborative, detail‑oriented mindset. HVAC/trades experience and ServiceTitan familiarity are a plus.

Qualifications

• 1+ year of customer service or admin experience.
• Strong communication and problem-solving skills.
• Attention to detail and organization.
• Positive, team-oriented attitude.
• HVAC or trades experience (preferred).
• ServiceTitan familiarity (preferred).

Responsibilities

• Answer incoming calls, texts, and emails
• Schedule service appointments and support dispatch
• Make outbound calls to customers and maintenance members
• Maintain accurate customer records
• Assist with reporting and admin tasks
• Help keep the office organized and running smoothly

Skills

Customer service

Multichannel support

Communication

Organization

Team player

Tools

ServiceTitan

Job description

Client Care Representative

Location: Phoenix, AZ

Pay Range: $20-$24/hour + performance incentives

Schedule: Monday-Friday, full-time

Be the First Impression That Sets the Standard

We're hiring a Customer Service Representative who takes pride in delivering a professional and positive experience with every interaction.

If you enjoy helping people, staying organized, and being part of a strong team, this is a great fit.

What You'll Do

• Answer incoming calls, texts, and emails
• Schedule service appointments and support dispatch
• Make outbound calls to customers and maintenance members
• Maintain accurate customer records
• Assist with reporting and admin tasks
• Help keep the office organized and running smoothly

What We're Looking For

• 1+ year of customer service or admin experience
• Strong communication and problem-solving skills
• Attention to detail and organization
• Positive, team-oriented attitude

Preferred:

• HVAC or trades experience
• ServiceTitan familiarity

Why Join Reliance?

• Your work directly impacts the customer experience
• You'll be part of a team that communicates and supports each other
• Leadership values input and recognizes performance
• Company outings and team-building events
• Office dog on-site-great for morale (as long as you're dog-friendly)

What You'll Get

• Health, dental, and vision insurance
• 401(k) with employer contribution
• Paid holidays, PTO, and sick time
• Training and development opportunities

Hiring is contingent upon being able topass a background and drug test.