Client Care & Dispatch Specialist

Onehourpittsburghpa; Phoenix (AZ); On-site; USD 33,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance bonuses

Company parties

Paid time off

Health insurance

Employee discounts

Training & development

Job summary

A family-owned HVAC company located in Arizona is seeking a Client Care Representative / Dispatcher. This role is crucial as you will be the first point of contact for customers, converting calls into booked appointments while also maximizing scheduling efficiency. The position offers a structured workweek of Monday–Friday, with performance-driven incentives and opportunities for advancement within the company. Join a supportive team culture focused on accountability and professionalism.

Qualifications

• Prior experience in customer service, call center, dispatching, or inside sales preferred.
• Ability to stay organized and focused in a fast-paced environment.
• Professional phone presence and positive, accountable attitude.

Responsibilities

• Answer inbound calls and convert inquiries into booked service appointments.
• Dispatch and route technicians efficiently to maximize productivity.
• Maintain accurate customer notes and scheduling data in CRM/software.

Skills

Strong communication skills

Sales-driven attitude

Multitasking abilities

Customer service experience

Education

High school diploma or equivalent

Tools

CRM systems

Scheduling software

Job description

A family-owned HVAC company located in Arizona is seeking a Client Care Representative / Dispatcher. This role is crucial as you will be the first point of contact for customers, converting calls into booked appointments while also maximizing scheduling efficiency. The position offers a structured workweek of Monday–Friday, with performance-driven incentives and opportunities for advancement within the company. Join a supportive team culture focused on accountability and professionalism.